OTOBO 11.1/Manuals - Galician @ OTOBO Translation: Introduction

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	For production purposes we recommend to use the tool ``mysqltuner`` to find the perfect setup. You can download the script from Github ``https://github.com/major/MySQLTuner-perl`` or install it on Debian or Ubuntu systems via package manager:
	After installing execute the script:
	OTOBO requires plugins to be installed into Elasticsearch:
	Before starting with the initial web configuration you need to start and enable the OTOBO web service via Systemd.
	Please use the web installer at http://localhost/otobo/installer.pl (replace "localhost" with your OTOBO hostname) to set up your database and basic system settings such as email accounts.
	Installing Perl Modules from CPAN
	When there are special requirements then the need for additional Perl modules may arise. Fortunately, Perl has an excellent package repository that can satisfy almost all needs. That repository is called CPAN and is available at https://metacpan.org/.
	It is recommended to use the command line client ``cpanm`` for installing modules. ``cpanm`` is often already installed on your system. Please see https://metacpan.org/pod/App::cpanminus for what to do when is isn't already available.
	Alternatively, many Perl modules are also available as packages for your operating system. These packages can be installed with your systems regular package manager.
	Per default ``cpanm`` installs modules into a system-wide location. In this case modules must be installed as the root user. For example, the command
	results in:
	Docker-based Installations
	Special care must be taken when OTOBO runs under Docker. In this case an installation into a system-wide location would initially work as well. However, due to how Docker works, this installed modules would be lost when the container is restarted. Therefore, the modules must be installed into a location that does survive a restart. The directory ``/opt/otobo/local`` within the volume ``otobo_opt_otobo`` can be used for that. Modules that are installed in ``/opt/otobo/local`` will be picked up by Perl because the environment variables ``PERL5LIB`` and ``PATH`` are preset accordingly.
	The installed Perl modules will also be available after an upgrade of OTOBO. There is the general rule that files added to ``/opt/otobo`` won't be removed by an upgrade.
	For installing Perl modules in a specific location we need to modify our install command. Specifically, we need to add the option ``--local-lib``. Here is a sample session in the container ``web``.
	Introduction	Introdución
	OTOBO is an open source ticket request system with many features to manage customer telephone calls and emails. It is distributed under the GNU General Public License (GPL) and is tested on various Linux platforms.
	About This Manual
	This manual is intended for use by system administrators. The chapters describe the installation and updating of the OTOBO software.
	There is no graphical user interface for installation and updating. System administrators have to follow the steps described in the following chapters.
	All console commands look like ``username> command-to-execute``. Username indicates the user account of the operating system, which need to use to execute the command. If a command starts with ``root>``, you have to execute the command as a user with root permissions. If a command starts with ``otobo>``, you have to execute the command as the user created for OTOBO.
	Do not select ``username>`` when you copy the command and paste it to the shell. Otherwise you will get an error.
	We assume that OTOBO will be installed to the directory ``/opt/otobo``. If you want to install OTOBO to a different location, then you have to change the path in the commands or create a symbolic link to this directory.
	Migration from OTRS 6 or OTRS 7 / ((OTRS)) Community Edition to OTOBO
	Welcome and thank you for choosing OTOBO!
	OTRS, ((OTRS)) Community Edition and OTOBO are very comprehensive and flexible in their application. Thus, every migration to OTOBO requires thorough preparation and possibly some rework, too.
	Please take your time for the migration and follow these instructions step by step.
	If you have any problem or question, please do not despair. Call our support line, write an email, or post your query in the OTOBO Community forum at https://forum.otobo.org/. We will find a way to help you!
	After the migration the data previously available in OTRS will be available in OTOBO. We do not modify any data of the OTRS installation during the migration.
	Migration from OTRS to OTOBO is only supported on 10.1.X. Upgrade step by step through all Major/Minor until you reach your target version (10.1 → 11.0 → 11.1). Refer to the specific upgrade instructions for each version, and to the chapter :doc:`updating` in general.
	Overview over the Supported Migration Scenarios

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2631072 String information

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OTOBO 11.1/Manuals/OTOBO Installation Manual

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rst-text

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../content/introduction.rst:2

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06/03/2026

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