Manual - OTOBO Installation/Installation Manual OTOBO 11 — English (Canada) @ OTOBO Translation: On Debian systems you may need to manually install some …

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../../content/updating.rst:20

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locale/en_CA/LC_MESSAGES/content.po, string 775

	English	English (Canada)	Actions
	Firefox	Firefox
	Enter "about:config" in the firefox address line	Enter "about:config" in the firefox address line
	and change the following settings:	and change the following settings:
	network.negotiate-auth.trusted-uris = https:// (or https://otobofqdn)	network.negotiate-auth.trusted-uris = https:// (or https://otobofqdn)
	network.negotiate-auth.delegation-uris = http:// (or https://otobofqdn)	network.negotiate-auth.delegation-uris = http:// (or https://otobofqdn)
	Debugging and Problems	Debugging and Problems
	If the Kerberos SSO does not work, please check first if the NGINX container is started:	If the Kerberos SSO does not work, please check first if the NGINX container is started:
	In the next step please check the NGINX logs for more information:	In the next step please check the NGINX logs for more information:
	If NGINX is running, please login into the NGINX Container and check all needed files:	If NGINX is running, please login into the NGINX Container and check all needed files:
	Kerberos debugging	Kerberos debugging
	Now you are able to debug the Kerberos settings. Examples:	Now you are able to debug the Kerberos settings. Examples:
	In case you stumble upon the issue that apparently the authentication works but the agent is not yet in the database, then your sync (if implemented) might not work. An error 52e (First bind failed) indicates that something is wrong with your Search User. This happens if you use the same user for the AD sync and as a SSO user. Please use seperate AD users for that. In order to not have to create a new keytab and having to repeat the steps mentioned above, it could be easier to create a new user to use in your AD sync (probably in your Kernel/Config.pm).	In case you stumble upon the issue that apparently the authentication works but the agent is not yet in the database, then your sync (if implemented) might not work. An error 52e (First bind failed) indicates that something is wrong with your Search User. This happens if you use the same user for the AD sync and as a SSO user. Please use seperate AD users for that. In order to not have to create a new keytab and having to repeat the steps mentioned above, it could be easier to create a new user to use in your AD sync (probably in your Kernel/Config.pm).
	In case SSO is not working properly, make sure: * the user for which it is not working is in Active Directory * the system has to be in the domain * it is properly stated as a trusted page (see 'Configure Browser to understand Kerberos SSO')	In case SSO is not working properly, make sure: * the user for which it is not working is in Active Directory * the system has to be in the domain * it is properly stated as a trusted page (see 'Configure Browser to understand Kerberos SSO')
	Updating	Updating
	It is highly recommended to perform a test update on a separate testing machine first.	It is highly recommended to perform a test update on a separate testing machine first.
	On Debian systems you may need to manually install some perl packages before upgrading to 11.0.	On Debian systems you may need to manually install some perl packages before upgrading from 10.0 to 10.1
	Step 1: Stop All Relevant Services and the OTOBO Daemon	Step 1: Stop All Relevant Services and the OTOBO Daemon
	Please make sure there are no more running services or cron jobs that try to access OTOBO. This will depend on your service configuration.	Please make sure there are no more running services or cron jobs that try to access OTOBO. This will depend on your service configuration.
	Stop OTOBO cron jobs and the daemon (in this order):	Stop OTOBO cron jobs and the daemon (in this order):
	Step 2: Backup Files and Database	Step 2: Backup Files and Database
	Create a backup of the hole ``/opt/otobo`` directory and the database.	Create a backup of the hole ``/opt/otobo`` directory and the database.
	Example for a standard installation with Ubuntu and MySQL	Example for a standard installation with Ubuntu and MySQL
	Please check if all files are valid. Now we have a backup with all required data.	Please check if all files are valid. Now we have a backup with all required data.
	Don't proceed without a complete backup of your system. You can use also the :doc:`backup-restore` script for this.	Don't proceed without a complete backup of your system. You can use also the :ref:`backup-restore` script for this.
	Step 2.1: Delete CPAN-directory if you are upgrading from 10.1	Step 2.1: Delete CPAN-directory if you are upgrading from 10.1
	If you are upgrading from 10.1 to 11.0 you need to clean the cpan-lib directory, since some of the cpan libraries have changed.	If you are upgrading from 10.1 to 11.0 you need to clean the cpan-lib directory, since some of the cpan libraries have changed.
	Step 3: Install the New Release	Step 3: Install the New Release
	Download the latest otobo release from https://ftp.otobo.org/pub/otobo/. and unpack the source archive (for example, using ``tar``) into the directory ``/root/otobo-update``:	Download the latest otobo release from https://ftp.otobo.org/pub/otobo/. and unpack the source archive (for example, using ``tar``) into the directory ``/root/otobo-update``:
	Restore Old Configuration Files	Restore Old Configuration Files
	We need only copy the file ``Kernel/Config.pm`` in OTOBO 10.	We need only copy the file ``Kernel/Config.pm`` in OTOBO 10.
	Restore Article Data	Restore Article Data