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English Actions
Here, there is the possibility to automatically calculate the correct ticket priority in the background based on the dynamic field "ITSMCriticality" and "ITSMImpact". Please activate the option "Ticket::EventModulePost###9700-SetDynamicFieldCriticalityFromService" and the option "Ticket::EventModulePost###9800-SetPriorityFromCriticalityAndImpactMatrix". In the next step, you have the possibility using "Admin -> Criticality ↔ Impact ↔ Priority" to set the priority using a matrix.
Short summary of the service, mainly used in the CustomerDashboard.
Description of the service. Screenshots and tables are also allowed. Please ensure the correct width of the image for screenshots. This can be adjusted in the ckeditor after uploading the screenshot. A width of 600px has proven to be useful or you can configure a "max-width" of 95% under Advanced.
Add more service catalog fields
You have the option of adding further fields here in the service catalogue at any time. To do this, please go to "Admin -> DynamicFields" and create the new field of the object type "Service". You can then activate the field for the customer dashboard under "Admin -> DynamicField Screens" by assigning it under "CustomerDashboardTile ServiceCatalog".
SLA Information
Last changed
Last changed by
Minimum Time Between Incidents
Associated Services
Service Information
Current incident state
Associated SLAs
Create a new ticket for this service.
Create %s
Show %s sub-service(s)
More details
Sub-Service(s)
sub-service(s) available
Create a new ticket of type %s.
FAQ article on this topic
Additional information
Service hours
o'clock
Further information
Need FileID!
No ServiceID is given!
ServiceID %s not found in database!
operational
warning
incident

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String added in the repository

  1. OPM Packages
  2. ServiceCatalog
  3. English
Show %s sub-service(s)
Show %s sub-service(s)
4 months ago
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Unpluralised

The string is used as plural, but not using plural forms

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Glossary

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No related strings found in the glossary.

String information

Source string description
JS Template: TileServiceCatalogContainer
Flags
read-only
String age
4 months ago
Last updated
4 months ago
Source string age
4 months ago
Translation file
i18n/ServiceCatalog/ServiceCatalog.pot, string 28