Manual - OTOBO Administration/Admin Manual OTOBO 10 — English @ OTOBO Translation: ``ChatEngine::PermissionGroup::ChatStartingAgents``

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	English	Actions
	Valid \*
	Comment
	Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
	Enable Chat Support
	The chat feature is not enabled by default.
	To enable the chat feature:
	Go to System Configuration screen.
	Navigate to Core → Chat in the navigation tree.
	Enable the setting ``ChatEngine::Active``.
	When the chat feature is enabled, the Default channel is automatically created if it does not exist.
	To review all chat related settings:
	Search for the term ``ChatEngine`` in the search box.
	Review the settings.
	Agents need to have at least ro permissions to the groups set up in the following settings:
	``ChatEngine::PermissionGroup::ChatReceivingAgents``
	``ChatEngine::PermissionGroup::ChatStartingAgents``
	FAQ Category
	Use this screen to manage categories available in FAQ articles. The FAQ package can be installed from the OTOBO addons repository with the :doc:`package-manager`. A fresh OTOBO installation already contains a category by default. The category management screen is available in the FAQ Category module of the Administration group.
	FAQ Category Management Screen
	Manage FAQ Categories
	To add a category:
	Click on the Add category button in the left sidebar.
	Click on the Submit button.
	Add Category Screen
	To edit a category:
	Click on a category in the list of categories.
	Edit Category Screen
	To delete a category:
	Click on the trash icon in the list of categories.
	Click on the Yes button in the confirmation dialog.
	Delete Category Screen

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read-only

Source string location

../../content/administration/chat-channels.rst:108

String age

11 months ago

Last updated

6 months ago

Source string age