Zen

Source string Source string

333/10000 · 333

The string is read only.

English Actions
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Enable Chat Support
The chat feature is not enabled by default.
To enable the chat feature:
Go to *System Configuration* screen.
Navigate to *Core → Chat* in the navigation tree.
Enable the setting ``ChatEngine::Active``.
When the chat feature is enabled, the *Default channel* is automatically created if it does not exist.
To review all chat related settings:
Search for the term ``ChatEngine`` in the search box.
Review the settings.
Agents need to have at least *ro* permissions to the groups set up in the following settings:
``ChatEngine::PermissionGroup::ChatReceivingAgents``
``ChatEngine::PermissionGroup::ChatStartingAgents``
FAQ Category
Use this screen to manage categories available in FAQ articles. The FAQ package can be installed from the OTOBO addons repository with the :doc:`package-manager`. A fresh OTOBO installation already contains a category by default. The category management screen is available in the *FAQ Category* module of the *Administration* group.
FAQ Category Management Screen
Manage FAQ Categories
To add a category:
Click on the *Add category* button in the left sidebar.
Click on the *Submit* button.
Add Category Screen
To edit a category:
Click on a category in the list of categories.
Edit Category Screen
To delete a category:
Click on the trash icon in the list of categories.
Click on the *Yes* button in the confirmation dialog.
Delete Category Screen
FAQ Category Settings
Subcategory of

Loading…

No matching activity found.
Browse all string changes

Things to check

Long untranslated

The string has not been translated for a long time

Reset

Glossary

English English
No related strings found in the glossary.

String information

Flags
read-only
Source string location
../../content/administration/faq-category.rst:14
String age
11 months ago
Last updated
6 months ago
Source string age
11 months ago
Translation file
locale/content.pot, string 112